TERMS OF USE

TERMS

Energyhouse.shop reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and trading habits. Energyhouse.shop undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. It is clarified that the change of terms does not cover orders that you have already made.

Limitation of Liability

Energyhouse.shop can not guarantee the availability of the products, but guarantees the timely information of the final consumers about their non-availability.

Energyhouse.shop is only responsible for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it provides or services it provides through its website.

The energy house's online store is not responsible for any technical problems that may arise to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also the energyhouse.shop has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Security

Energyhouse.shop recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential.

Privacy

During your visit to the pages of www.energyhouse.shop you may be asked to state your personal information about you (name, surname, email address, shipping address, etc.) as a rule to process your orders. Any personal data that you declare anywhere on the pages and services of the websites www.energyhouse.shop, are kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the assurance of the operation of the respective service and may not be used by any third party (except as provided by law to the competent authorities only).

In any case, the employees of energyhouse.shop who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with energyhouse.shop, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not undergo any illegal processing.

For any question or suggestion or statement related to these issues please contact us using the special contact form provided at the following link info@energyhouse.shop

At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Order cancellation

The order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can "back" and remove the quantities of products from your cart by clicking on the "remove" button. If the online order has been completed but the product has not been shipped yet, you can call 2810310223 and one of our partners will cancel your order. Upon receipt of the product, call us at 2810310223 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2810310223 and provide the details of your order. However, the status of the order will not change on your account page.

Order delay

Your order may be delayed for the following reasons:

The product has been delayed from being supplied by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers, either domestic or international. However, there are cases where an order of ours can be "stuck" at the customs or in its transport, as a result of which we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.

The product you ordered has already been removed and is not available: Among the 5000 products we display in our online store there are rare cases where their supplier suddenly and unannounced announces that he is removing them. In this case, an employee of our company will contact you directly to give you all the alternatives.

In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your details that you have entered are not properly updated.

Information provided & Products

Energyhouse.shop is committed to the completeness and validity of the information provided on its website www.energyhouse.shop, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, as well as the accuracy of information regarding the services provided by the energyhouse.shop online store, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

Intellectual property rights

The website www.energyhouse.shop is the official website of Energy House. All content of the websites, posted by Pyrostia, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of Pyrostia and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the Content of the websites is prohibited. No part of this site may be reproduced, retransmitted, reposted, disclosed, disseminated or transmitted, or any other use of the Content in any way or for commercial or other purposes only with the prior written permission of energyhouse.shop or any other copyright holder.

The names, images, logos and insignia that represent energyhouse.shop and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of energyhouse.shop or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites www.energyhouse.shop should in no way be construed as a transfer or assignment of their license or right of use.

Withdrawal / Return - Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which, through proven fault of energyhouse.shop, products other than or substantially different from those you ordered were delivered to you b) in all cases where there was a defect the product is missing or has an agreed quality and provided that (i) it is not provided otherwise than by the manufacturer or importer and the product is under warranty, in which case the warranty conditions apply; or (ii) if there is no warranty under (i) the legal limitation of the buyer's rights has not occurred or (iii) if there is no warranty under (i) and the defect or missing quality is not significant.

You have the right to return the products you bought and request their replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within twenty (20) days of receipt of the product

You have the right to return the products you bought and request payment of the price you paid us a) in all cases in which there was a defect in the product or its agreed property is missing and provided that (i) is not provided otherwise than the warranty of the manufacturer or importer and the product is under warranty, in which case the warranty conditions apply; or (i) and the defect or missing property is not significant and (b) within 10 days of delivery of the product

Energyhouse.shop is liable for compensation in case of lack of agreed capacity or the existence of a defect only if this has been caused by its fault, in which case it is not liable for minor negligence.

In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and be in excellent condition , together with all the documents that accompanied the product (eg DAT, Ap. Retail, etc.). Prior to any return, it is recommended to consult the Energy House Online Store. In any case the return and replacement is possible under the following conditions: 1. contact the same day or the next working day with the Online Store 2. in case of change of the product within 20 days with another or other up to the price or with additional price or withdrawal within 10 days according to article 5 par.10 of law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents proving the transaction (eg DAT , Retail, etc.)

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